Interview
In conversation with
Ranjan Singh
Ranjan Singh is building HealthHero, Europe’s digital-first provider operating across the UK, Ireland, France, and Germany—now at 4M+ consultations and 30M people covered across ~30 specialties with 4,500 clinicians. The differentiator is execution inside real systems: pair patient experience with clinical and cost efficiency, and scale through models that actually pay. The thesis is steady and system-aware—simplify healthcare and improve lives by earning trust within reimbursement and regulation, not by trying to “disrupt” them.
"Wholesale" changes to the system are typically a recipe for crash and burn.
HealthHero began where adoption was already real—episodic care with a clear reimbursement pathway—to earn credibility before widening scope. Singh’s playbook for leaders is deliberately unglamorous: be patient, innovate within constraints, and avoid “disruption” rhetoric that alienates gatekeepers whose approval determines scale. He points to three blockers that still slow digital health—behavioral friction among patients and clinicians, fragmented reimbursement, and complex regulation—and argues progress follows disciplined market access, clinically credible teams that blend medical and tech talent, and a culture anchored in purpose and resilience. Funding is a means, not the strategy: secure 12–18 months of runway, show a path to payment, and remember that in Europe the user is often not the payer—your model must reflect that reality.
Lessons from Four Markets:
Build Inside the System
What we cover
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How starting with reimbursed episodic care created early credibility and scale
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Why “disrupt the system” backfires—and what “innovate within the system” looks like in practice
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What three barriers still slow adoption—behavior, reimbursement complexity, and regulation—and how to navigate them
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Where blended teams (clinicians + digital talent) and purpose-led culture accelerate trust and delivery
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Which funding moves matter—12–18 months of runway and a clear, demonstrated path to payment
Digital executive, entrepreneur and private equity investor, Ranjan has been innovating and investing in sectors on the cusp of transformation for over 20 years. Prior to forming HealthHero, Ranjan held leader- ship positions in high growth digital companies and private equity firms. In 2019, Ranjan co-founded HealthHero, quickly growing it to become the European leader in digital telehealth, delivering over 4 million consultations per annum. HealthHero is a digital first, end-to-end healthcare provider that combines gold-standard clinical expertise with smart technologies to enhance people’s whole health and optimize healthcare efficiency.
About
Ranjan Singh
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